Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I know my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for athletic shoes and sizing down for leather boots.
Are your shoes covered by a warranty?
Yes, all products purchased through Tradehome Shoes are covered against manufacturing defects for 90 days from the date of purchase.
Do you offer professional fittings?
While our online store provides sizing tools, you can visit any of our physical locations for a professional measurement and gait analysis by our footwear experts.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast delivery. You may cancel or modify your order within 30 minutes of placement by contacting our support team.
Do you restock items that are sold out?
We frequently restock core styles. For seasonal or limited-edition releases, we recommend signing up for 'Back in Stock' notifications on the product page.
How should I care for my new leather shoes?
We recommend using a weather-protectant spray before the first wear and cleaning regularly with a damp cloth and high-quality leather conditioner.